With the exception of a few pieces, each item is handcrafted and made to order. As a result, it may take up to 5 business days to complete your order before shipping. In most cases, we work much faster, and we strive to have your order completed and shipped as quickly as possible. We’re just as excited for you to receive your pieces as you are!

We understand that plans can change! If you'd like to modify or cancel your order, please contact us as soon as possible. Once production begins, we may not be able to make changes or cancel the order, but we will do our best to accommodate your request. Please note that custom and made-to-order items may be subject to specific restrictions.

Yes, we ship to most countries worldwide! Shipping costs will apply and will be calculated at checkout based on your location.

It depends on where you are and what shipping method you choose. Details will be provided in your confirmation email.

DOMESTIC / U.S. SHIPPING OPTIONS:

FREE DOMESTIC SHIPPING FOR ORDERS SUBTOTALING $50 OR MORE!

Options:

1. USPS Ground Advantage (typically within 3-5 business days)
2. USPS Priority (typically within 1-3 business days)
3. USPS Priority Express (typically within 1-2 business days)

NCTRNL is not responsible for any lost or stolen packages.

INTERNATIONAL SHIPPING OPTIONS:

Options:

1. USPS First Class International (typically around 10-15 business days & varies depending on the destination)
2. DHL Express Worldwide (typically around 7-15 business days & includes tracking and insurance)
3. USPS Priority Mail International (typically 6-10 business days & includes tracking and insurance)

NCTRNL is not responsible for any customs fees, taxes, or tariffs that may be applied.

Once your order has shipped, you will receive a confirmation email with your tracking information. Simply click the tracking link provided to follow your package's journey.

You can also track your order by visiting your account using the email you provided at checkout.

Only solid gold is completely waterproof and tarnish-free. While most jewelry will naturally tarnish over time, we use high-quality, water-resistant materials. This means occasional exposure to water, such as a quick shower, won’t harm your pieces. However, limiting contact with water and harsh elements will help your jewelry last longer.

Keep in mind that gold-plated jewelry has a thinner layer of gold and will wear more quickly compared to gold-filled pieces. Stainless steel, on the other hand, is more durable. It doesn’t tarnish or oxidize like gold-plated or gold-filled jewelry, and it can handle water exposure. Just be cautious of harsh chemicals, as they could cause corrosion.

We use a variety of high-quality materials in our jewelry listed below. For specific details on the type of metal used in each item, please refer to the product descriptions on our website.

Gold-Filled

• Description: Gold-filled jewelry consists of a thick layer of gold bonded to a base metal. It is more durable than gold-plated jewelry and resists tarnishing for longer.
• Care: Can handle occasional water exposure but should be kept away from harsh chemicals and excessive moisture to ensure longevity.

Gold-Plated

• Description: Gold-plated pieces feature a thin layer of gold over a base metal. While they offer a luxurious look at an accessible price, the gold layer can wear off faster with frequent use.
• Care: Limit water exposure and store properly to slow down tarnishing.

Rhodium-Plated

• Description: Rhodium plating is a premium protective coating used to enhance shine and prevent tarnish on silver and white gold jewelry. It gives the jewelry a bright, reflective finish and adds extra durability.
• Care: Rhodium-plated pieces are relatively low maintenance, but should be kept away from harsh chemicals and abrasive surfaces to maintain the plating.

Stainless Steel

• Description: Stainless steel is known for its durability and resistance to tarnish and oxidation. It’s a great option for water-resistant jewelry and can withstand everyday wear.
• Care: Can be worn in water, but avoid exposure to harsh chemicals to prevent corrosion.

• Avoid contact with water, perfume, or chemicals.
• Take jewelry off before showering, exercising, cleaning, etc.
• Store pieces in a cool, dark location when not wearing.

Natural oils and sweat from your skin will over time accumulate on your jewelry. If you notice your pieces becoming dull, clean them with a dry, lint-free cloth. They will sparkle just like new again!

Yes, we accept returns within 14 days of the original delivery date. Items must be in their original, unworn condition to qualify for a return.

Please read our return policy here.

We do not offer direct exchanges. If you would like a different item, please follow our return process for the old item and then place a new order. You can read our return policy here.

We want you to love your piece! If you encounter any issues with your item or if the size doesn’t fit, please contact us within 14 days of the delivery date. We’ll be happy to assist you with an adjustment.

Yes, we love working on custom pieces! If you have a specific design in mind or want to personalize one of our existing pieces, please email us at info@nctrnlcollection.com.

For example, if you see a piece you love but would prefer it on a different chain, let us know! We charge a custom fee of $10 in addition to the cost of the piece itself. If you need a bracelet or necklace in a size other than what's offered, a small fee may apply depending on the request.

We’ll work closely with you to bring your vision to life. Please note that custom requests may take additional time to complete.